Refund policy

Refund and Returns Policy:

Midnight Society we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a hassle-free return and refund policy. Please read our policy carefully to understand your options.

Returns:

• We accept returns of faulty goods and provide a full refund within 14 days of receiving your order.
• To initiate a return, please contact our customer support team and provide your order number and reason for return.
• Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  
• Please allow 2-5 business days for us to process your return and issue a refund.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• Late or missing refunds: If you haven’t received a refund yet, please check your bank account first. Then contact your credit card company and bank to confirm if there is any processing time before a refund is officially posted. If you still have not received your refund after following these steps, please contact us
• We make it easy to find our returns policy on our website by including a link to the policy in the footer of every page.
• We provide clear instructions for returns, including expected processing timescales.

Best Practices:

• We provide clear instructions for returns, including expected processing timescales.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us .

Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If you are shipping an item over £75, we recommend using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

We hope that our refund and returns policy provides you with peace of mind when shopping with us. If you have any questions or concerns about our policy, please do not hesitate to contact our customer support team for assistance.